Provern’s operational platform is under construction and is not yet available to the public. The contact channels below are the current, monitored ways to reach Provern LLC during pre-launch and will continue to serve as customer support once the platform is available.
Provern LLC provides customer support for its services. Please use the appropriate channel below.
Typical response time: within two business days.
Provern LLC is in the process of provisioning a dedicated customer-support telephone line. Until that line is published on this page, a direct telephone contact can be provided on request to verifying business partners — email support@provern.info and identify the purpose of the request.
Support inquiries are handled during standard business days (Monday through Friday, excluding U.S. federal holidays). Provern LLC aims to acknowledge every inquiry within two business days of receipt, with substantive responses following as required by the nature of the inquiry.
Customer support covers the Provern subscription service once available — account questions, billing and cancellation, technical issues, and general inquiries about the service. Refunds and cancellations follow the published Refunds & Cancellations policy. Support requests concerning medical, clinical, legal, tax, or investment advice are outside the scope of the service — the Provern platform is business-intelligence software and does not provide those services.
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